Refund Policy

Last Updated: January 15, 2025

Our comprehensive refund policy ensures fair treatment for all customers.

Refund Policy Overview

We offer a 30-day money-back guarantee for all our plans. If you're not satisfied with our service, you can request a full refund within 30 days of purchase.

Refund Conditions

Eligible for Refund

  • Technical issues preventing service use
  • Service outage for extended period
  • Billing errors or duplicate charges
  • Unsatisfied with service within 30 days

Not Eligible for Refund

  • After using more than 50% of credits
  • Violation of terms of service
  • Account suspension due to misuse
  • Requests made after 30 days of purchase

Refund Process

1

Submit Request

Email us at support@speechgenai.com with your order details and reason for refund request.

2

Review Process

Our team will review your request within 24-48 hours and may contact you for additional information.

3

Refund Processing

Once approved, refunds are processed within 5-7 business days to your original payment method.

Processing Timeframe

Refunds typically take 5-7 business days to appear in your account after approval. Processing times may vary depending on your payment method and bank.

Important Note: Once a refund is processed, all credits will be removed from your account and access to premium features will be revoked.

Questions About Refunds?

Our support team is here to help with any questions about refunds or billing. Contact us today.

Contact Methods

Response Time:Within 24 hours